I am Tukayote Helianthus ❤


Professional Summary

I am an ITIL v3 Release Control and Validation Certified Systems Engineer with over 20 years of experience in client and data center management, virtualization, automation and end-user support.

I am a quick learner and have rapidly adapted to many diverse environments and technologies.

I have worked in fast-paced and large-scale environments including the U.S. Department of Defense, U.S. Department of Energy, Bernalillo County Government, a multi-billion dollar financial institution, a state agency, and a large University hospital.

In all of these positions I have achieved high levels of work quality and earned promotion and commendation.

Technological Expertise

Data Center: Active Directory; System Center Configuration Manager (SCCM); Windows Server 2003/2008R2/2012R2/2016/2019; Windows Server Update Services, Palo Alto Firewalls, VMWare
Client: Windows XP, 7, 8.1, 10; Desktop/Application Virtualization; GPO; Software Distribution
Software Packaging: Adobe Acrobat Reader, Adobe Flash Player, Java, Microsoft Office 2010/2013/2016/365
IT Security: Active Directory Password Polices, Security GPO Deployment, NESSUS Vulnerability Scanning
Public Cloud: Microsoft Office 365, Microsoft Windows Intune, DigitalOcean CentOS
Ticketing Software: Jira, ServiceNow, Spiceworks, ConnectWise, BMC Remedy; TrackIt!; System Center Service Manager (SCSM)
Tooling: Jenkins, Foreman, Puppet, Elastic Search, Kibana, Logstash, CheckMK
Query Building/Coding: SQL Queries for SCCM Reporting; HTML/CSS; PowerShell; Visual Basic

Professional Experience

Engineered and implemented Role Based Access Control with Active Directory. 375 employee accounts were modified and standardized. 256 unneeded security groups removed. 156 security groups role-based, enabling full automation. New account creation time was reduced 97% from 60 minutes down to 2 minutes.

Managed data centers for midsized and enterprise organizations with Windows Server 2008/2012 R2, Active Directory, and System Center Configuration Manager 2007/2012; leveraged these tools to standardize, and automate the networks to reduce costs and improve performance

Architected and deployed multiple SCCM installations to local and interstate organizations with environments up to 20000 systems; provided training to new administrators

Forged new print management solution for Bernalillo County with two print servers and Group Policy Objects; system processes over 2 million jobs per year with minimal downtime

Distributed software and updates with SCCM and System Center Updates Publisher (SCUP)

Established first standardized desktop configuration, building hardened image for all Bernalillo County and WECU workstations, using Hyper-V, SCCM, and Group Policy Objects

Rapidly identified security vulnerabilities pertaining to configuration of local administrator accounts/groups on workstations; created Group Policy Objects to mitigate concerns using Local Administrator Password Solution (LAPS)

Responded to rapidly emerging security threat by engineering, testing and implementing Active Directory Fine Grained Password Policy on over 2500 users at Bernalillo County; solution was available for testing in under 24 hours

Deployed Active Directory Sites and Services to build the groundwork for site-based GPOs. Created 22 sites based on location (determined by subnet). Imported 100+ subnets.

Documented 19 processes in the ServiceNow knowledge base to aid teammates with performing specific tasks.

Eliminated the use of problematic and continually troubling roaming profiles. Reduced the number of profile related tickets to zero.

Standardized and deployed new fleet of Windows Server 2016 domain controllers. Migrated domain functional level from 2008R2 to 2016.

Employment History

IT Systems Administrator – 2023 – Present – Washington State Dept. of Ecology

President and Lead Facilitator – 2022 – Present – Tukayote Enterprises

MECM/Active Directory Support Engineer – 2021 – Insight Global for Microsoft

Systems Engineer – 2015 – 2021 – Whatcom Educational Credit Union (WECU)

Lead Help Desk Technician / Desktop Management Engineer – 2015 – Altair Advanced Industries

IT Service Desk Manager – 2014 – 2015 – Northwest Technology

Systems Administrator IV / Lead SCCM 2012 Engineer – 2012 – 2014 – Bernalillo County Government

Lead Microsoft Engineer – 2011 – New Signature

Lead SCCM 2007 Engineer and Administrator (Contractor) – 2007 – 2011 – Sandia National Laboratories

Lead SCCM 2007 Architect and Project Implementation Consultant 2010 – UNM Hospital

Systems Administrator / Active Duty Non-Commissioned Officer (E-5) – 2001 – 2007 – United States Air Force

Volunteer Work

Representative for the Mayor’s Neighborhood Association Commission and Member of the Board of Directors – 2024 – Present – Lettered Streets Neighborhood Association

Web Dev / Founder / Logistics Volunteer – 2023 – Present – I Carry Narcan

Founder and Logistics Volunteer – 2023 – Present – Operation Water Drop

Homeless Outreach and Shelter Volunteer – 2022 – Present – Bridge2Services

Shelter Volunteer – 2023 – Present – Road2Home

Web Dev and Creator – 2023 – Whatcom Shelter Status

Meal Server Volunteer – 2023 – Present – CAST (Interfaith Coalition)

Certified Peer Supporter – 2022 – Present

Founder and Lead Philanthropist – 2022 – Present – Helianthus Foundation

Social Media Marketing – 2022 – 2023 – Team Alex (Medical Charity)

Volunteer – 2015-2021 – Team WECU Volunteer Events, Bellingham, WA

Event Help/Photography – 2014-2017 – Girl Scouts of Western Washington

Cleanup / Trash Removal on Locust Beach – 2014 – Surfrider Foundation, Bellingham, WA

Youth Mentor / Recruiting Event Helper – 2005-2006/2009-2014 – Big Brothers Big Sisters of NV & NM

Fundraising / Web Development / Social Media Marketing – 2012 – Brandy’s Brassiere Brigade (Cancer Charity)

Fundraising / Web Development / Social Media Marketing – 2012 – (Cancer Charity)

Continuing Education

Mind Shifting Academy – Problem Shifting for Coaches – 2024

Internal Family Systems Self-Study – 2023-Present

Mental Health First Aid – 2023

Understanding People Through Strengths – 2024

Conflict De-escalation: How to Respond when Emotions Run High – 2023

Writing Documents in Plain Talk – 2023

Trauma Informed Deescalation Training – 2022/2023

Violence in the Workplace – 2023

Stress Less: How to Minimize Stress and Maximize Potential – 2023

Defensive Driving – 2023

Mitigating Implicit Bias in the Hiring Process – 2023

Team Trust: How to Build, Mend, and Maintain It – 2023

Writing Documents in Plain Talk – 2023

Improv 300 (Solid Scenes) – 2023

Microsoft Azure AZ-104 (Microsoft Azure Administrator) – 2023

Improv 200 (Advanced Spontaneity) – 2023

Improv 100 (Improvisational Comedy Basics) – 2015/2022

Certified Peer Supporter Training – 2022

Bernalillo County Extraordinary Leadership Course – 2013

System Center 2012 Operations Manager – 2013

VMWare vSphere: Install, Configure, Manage (v5.1) – 2013

Enterprise Linux System Administration – 2013

PowerShell for Administrators – 2012

Degrees and Certifications

Touro University International, B.S. IT Management Degree – 2009

Community College of the Air Force, AAS IT Systems Degree – 2007

Mental Health First Aid Certification – 2023

Certified Peer Supporter (Western Washington University / Growing Veterans) – 2022

CompTIA Network+/A+ Certification – 2009/2020

ITIL v3 Intermediate Certification in Release Control and Validation – 2013

ITIL v3 Foundation Certification in I.T. Service Management – 2012

MCTS Certification, System Center 2007 Configuration Manager – 2011


Extraordinary Performance Award, WECU – 2018

Employee of the Quarter, Bernalillo County IT Department – 2Q 2014

Two Time Recipient of Air Force Commendation Medal – 2006/2007

Eagle Scout – Boy Scouts of America – 2001